Managers As Mediators

I recently read a 2016 study by Australian researchers published in the "International Journal of Conflict Management" that helps understand how manager and supervisors can help employees resolve their own conflicts on the job.

The study states:

• Managers can identify employee conflicts early and intervene to minimize their escalation into conflicts which can harm productivity.
• Managers who encourage the use problem-solving collaboration have the greatest positive impact.
• Managers and supervisors should not be reluctant to intervene in employees disputes.